Shipping Policy

Shipping Policy

We ship eligible orders containing Japanese barbecue sauces, dipping sauces, gift packs, and branded merchandise to destinations accepted during checkout. Carrier coverage, local requirements, or item restrictions can limit service. The explanation separates the customer's step from merchant review, fulfillment, carrier, and provider activity.

Preparation and carrier travel

Normal order processing takes about 1–2 business days. After dispatch, estimated carrier transit is 3–5 business days. These are separate estimates rather than guarantees, and weekends, holidays, weather, volume, customs, or carrier events may extend them. The explanation separates the customer's step from merchant review, fulfillment, carrier, and provider activity.

Free-shipping eligibility and the final delivery charge appear at checkout. Customers must provide an accurate address, email, and phone number. Tracking is sent when available. The explanation separates the customer's step from merchant review, fulfillment, carrier, and provider activity.

For delay, loss, a delivered scan without receipt, or shipping damage, contact us with the order number, checkout email, tracking number, issue summary, and useful photos. We will review the available carrier information and next steps. The explanation separates the customer's step from merchant review, fulfillment, carrier, and provider activity.

To present the Canadian purchase journey in an orderly way, order preparation and carrier transit are separate periods, and tracking concerns should include the relevant order details. The explanation separates the customer's step from merchant review, fulfillment, carrier, and provider activity.

Email: aalfredmachartova@gmail.com
Mailing address: 2290 St. George St, Vancouver, BC, V5T 3R2, Canada
Phone: 604-871-3782