Refund Policy
Refund Policy
We accept returns of defective and non-defective merchandise and accept exchange requests. Non-defective reasons include changing one’s mind, personal preference, or choosing the wrong item. Damage, defects, incorrect shipments, missing pieces, or a material difference from the description are also eligible for review. The explanation separates the customer's step from merchant review, fulfillment, carrier, and provider activity.
Request period and condition
A request must be submitted within 30 days after delivery. Eligible merchandise must be new, unused, in its original condition, and include the original packaging, tags, and supplied accessories. The explanation separates the customer's step from merchant review, fulfillment, carrier, and provider activity.
Provide the order number, checkout email, and a clear explanation. Damage, defects, an incorrect item, or missing contents also require photos or video of the merchandise and packaging. The explanation separates the customer's step from merchant review, fulfillment, carrier, and provider activity.
Mail return, exchange, and refund
Approved returns are made by mail. A free return label is included in the package, no restocking fee is charged, and an unauthorized parcel must not be mailed back. Exchanges depend on available inventory. The explanation separates the customer's step from merchant review, fulfillment, carrier, and provider activity.
After a refund is approved, we process it to the original payment method within 10 days. A bank or card issuer may need additional time to post the credit. The explanation separates the customer's step from merchant review, fulfillment, carrier, and provider activity.
To present the Canadian purchase journey in an orderly way, merchandise and packaging should be preserved until authorization and mail-return instructions are supplied. The explanation separates the customer's step from merchant review, fulfillment, carrier, and provider activity.
Email: aalfredmachartova@gmail.com
Mailing address: 2290 St. George St, Vancouver, BC, V5T 3R2, Canada
Phone: 604-871-3782